AppFoundry Premium App license count

1

When assigning permissions to a Premium App, at times we have customers that have it assigned to multiple roles, but then the overall number is lower then any of the role user counts. In this screenshot, if the three lower roles all overlapped with User EOL & GEN, I would expect the 6 to be at least 186.

What is the meaning behind the 6 vs the users in roles counts?

image

Thanks

2

The big bold 6 is supposed to be a rollup count, which should be 186+ here. Please open a case with Genesys Cloud Care to report the incorrect count.

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