application/xml;charset=UTF-8 workaround

Data Actions
1

Hi All,

I have an api that I need to get at that's returning a content type header of application/xml;charset=UTF-8, whereas genesys is looking for application/json.

There's another post out here advising that the request body needs to use the "$esc.url()" method... I'm having a hard time following the example he gave. Is anyone else familiar with doing this?

Thanks.

2

Data Actions do not support XML endpoints, nor is there any plan to do so. Either the endpoint would need to be updated to support JSON, or a translation web service would need to be in the middle. I believe that PS may have created a service for doing XML translation for you, you should be able to ask your sales person if this still exists.

Another option for a translation service is mentioned here:


Where you create a lambda data action that takes care of interacting with your XML endpoint.

--Jason

3

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