Architect use expression for Transfer to flow

Genesys Cloud Applications Architect
1

Hi all

does anyone know how to use Expression to transfer to another flow ?

it seems the Architect only allow to choose a flow to transfer to, you cannot use expression e.g put the flow ID from variable.

Transfer to ACD, the in queue-flow does not support expression as well..

thank you
Yuezhong

2

Hello,

Expression in Transfer to Flow is not supported at this time.
You can vote for this idea that someone recently created: https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-1089
Or you can request a new feature and create a new idea, sharing your use case at https://genesyscloud.ideas.aha.io/

Regarding Transfer to ACD, as far as I see (I just opened Architect), it supports an Expression in the Inbound Call flows and in In-Queue Call flows as well.

Regards,

3

hi Jerome

figured out one way, i can transfer to Number, i type the sip:FlowName in the Number field, (this will transfer to a flow). i can use variable or express when try to a flow now.

4

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