Archived Recordings

Genesys Cloud Integrations
1

I've written a recordings archive which comprises a policy that archives recordings to an S3 bucket and a UI that provides search and filtering.

Someone has pointed out to me that the recordings are never deleted, only the metadata. This means I don't have to store a copy of the recording in an S3 bucket, I just have to store the metadata then access the original recording, which no longer appears in the front end.

Question is, how do I do this? How can I get the S3 path of a Genesys recording?

2

If you store the conversationId and the recordingId you can then get to the recording with api


/api/v2/conversations/{conversationId}/recordings/{recordingId}

You wont get the source location of recording, the api will return media though, subject to permissions on OAuth client.

3

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