Are Polly SSML Tags

Genesys Cloud Applications Architect
1

I believe I saw a post that we are now supporting ssml tags in BYOT. When I try to pass those tags to AWS Polly it does not seem to be working.

  1. Are they supported
  2. If So are there any guides or examples

Thanks

Anthony

2
  1. No
3

Is there any reason why the Tool would block the SSML tags? I would suspect If I could just wrapper my text that Polly would see them. But my testing shows that Polly is reading them instead.

4

Because we don't. It's on the 2020 roadmap, see comments on https://purecloud.ideas.aha.io/ideas/CLSELF-I-199

5

That's weird as it appears to be working with speech morphing TTS? Why would that be? See email thread below:

Hi Robert,

It was nice talking with you earlier!

I ran to check what you said on the call, and I’m happy to report that they probably fixed it as I was able to do the following:

  1. Created a string variable with an SSML string (tags and all) in it.
  2. Sent that string to our TTS using the ToAudioTTS .

This works with our TTS, with changing tones on the way, etc.

Here are the screenshots from Architect:

TaskmyStr = <?xml version="1.0" encoding="UTF-8" ?><speak version="1.0" xml:lang="10" xml:domain="4398046511236" xml:accent="default" xml:rate="100" xml:volume="100" xml:pitch="100" xml:style="1099511627809" xml:mood="10">Hello World, <say-as interpret-as="mood-start" detail="5"></say-as>I'm happy you're here<say-as interpret-as="mood-end"></say-as></speak>

6

Any thoughts based on those SSML tags working with Speech Morphing TTS but not Polly?

7

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