Hi Experts!!
Is there a way to achieve an imput recognition (DTMF or ASR) in the same prompt using Genesys CLoud?
I mean, our customer want to ask ("please mark or say , digit by digit, your idcard)...THanks in advnce!!
Hi @David_Fradejas
Yes, you can have both, at least in an inbound flow. A DTMF task allows you to specify a digit and also speech recognition terms. I tested this out with an inbound flow and was able to direct calls using both methods.
Jacob is correct that a menu option can use a speech recognition term or a DTMF, but David's example is for an id which doesn't sound like that would work. I assume you're expecting a variety of id values and you wouldn't want to add menu choices for every single one. Also the menu option DTMF can only be a single digit which severely limits your id values to 11 at most (0-9 plus # and *).
The collect input action will not work b/c it only listens for DTMF but at least you can get more than one digit.
However when you use a bot flow to get a slot value, it will listen for both DTMF & spoken words.
Thnks @MelissaBailey ,
Just one question more...is neccesary to activate something in bot Flow to gate DTMF&ASR?, or it do it out of the box? thanks.
Should just work out of the box
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