Asynchronous Chat

Genesys Cloud Web Chat
1

Hi,

we have a customer demanding an asynchronous Chat, they want to use a call to a function that returns a chat window and this window must an asynchronous chat.
The same functionality must work on they website, an authenticated website and on a mobile application.

thanks a lot.

2

PureCloud doesn't currently support true asynchronous chat, but you can review the current functionality for chat reconnects in the web chat documentation: https://developer.mypurecloud.com/api/webchat/index.html#chat_reconnects

You can request new features on the ideas site at https://purecloud.ideas.aha.io/ideas.

3

https://purecloud.ideas.aha.io/ideas/CLDIG-I-422

4

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