Hi All,
Is it possible to configure attempt control for a maximum of 4 calls to a contact within 7 days? I do not see these settings in the UI. Wondering if it is possible to build something custom, if necessary.
Hi Matthew,
You can use a custom column to track the first attempt date (wrap up rule >update contact col set current timestamp) then use another custom col to track attempts (wrap up>increment by 1) finally you use a PreCall rule to evaluate If attempts = 4 & if first attempt is later than 4 days in the past, then mark contact as uncallable.
Regards,
Declan
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