Audio Connector Issues

Genesys Cloud Webhooks
1

Hello Devs, all good? I like to make some questions regarding the Audio Connector.

  1. How do we send audio back to Genesys via websocket?

  2. What is the expected standard? We know that u-law and 8KHz sample rate are expected. Should we send the entire audio or divided into smaller chunks? For example, should a 1 minute audio be sent in its entirety via websocket or divided into 200 ms packets?

  3. What does the Genesys signaling pattern look like after the audio sent back has finished vocalizing?

Thanks for the help.

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