Audio Hook Media Format Configuration

Genesys Cloud Integrations
1

In the AudioHook Specficiation, it states that the media format support PCMU and L16. Is there any configuration to select the audio format? Currently we are getting "PCMU" format in the OpenMessage. Is it possible to change it to L16? In the AudioHook Integration, there is no configuration for audio format.

2

Hello,

Not that I have used/tried AudioHook a lot, but the documentation states that "The Genesys client will currently only offer PCMU.".

Regards,

3

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