Hi,
Could you please give me any idea how I can set Audio prompt duration in Inbound flow by using expressions.
Such as hold music in Queue flow, there is a section of "Play for duration" and I can set the duration of the music.
I would like to do it in Inbound flow as well.
It would be very helpful if you can provide me any sample expressions or examples
No possible. Selecting a duration is only part of the Play Hold Music action. In other flow types you just need to upload a wav file of the correct length for the prompt you want to use.
Okay, thanks for the info.
Would it possible if you can provide us the hold music for 3 minutes version?
The hold music we use is copyrighted, so I would have to check with the legal department. Is there a reason why you don't just override the hold music system prompt with your own music? Then you don't have to worry about our copyright.
We would not edit the hold music in terms of copyrighted.
Would it possible to ask the legal department if they can provide us the hold music for 3 minutues version?
Open a case with customer care
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.