Hi All!
We've been asked by our customer to introduce biometry via Nuance Gatekeeper.
We're going to use AudioHook for audio streaming and Nuance APIs to check if Customer is actually recognized. However those API need AudioHook stream session id as input parameter.
API Requests are handled by an Azure AI Bot so from Genesys Cloud we need to retrieve this ID in Architect (after activating the streaming through the "Transcript" action ) in order to send it to Azure Bot... is there any way to get this ID?
We're looking through developer center documentation but the id is only described in the protocol section explaining what happens between AudioHook and the destination server for audio streaming, nothing on how to get the id.
Thanks,