Autoanswer bulk api availability

Platform API
1

I was happy to see this API:

/api/v2/users/agentui/agents/autoanswer/{agentid}/settings and built an integration to automate our onboarding and role change processes. Unfortunately, it looks like (and confirmed by support) that this API isn't actually available as the permissions needed in agentui are not yet available. This is more helpful that the bulk api that just sets, as we can query the current setting with this one to ensure consistency within a unit.

Can you please tell me when this will be fully released? Thank you.

2

Hello,

I think these endpoints and permissions relate to the following features and ideas:

INB-I-414 - Allow administrator to configure auto answer for voice interactions to increase agents' productivity.
and
DIG-I-1177 - Allow administrator to configure auto answer for digital interactions to increase agents' productivity.

You can follow the progress directly on the idea (the links above).

Regards,

3

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