Autodialing - Switching Modes

Genesys Cloud Applications Architect
1

Is there a option on purecloud as mentioned on this link -

https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/DialingModes
Switching modes - Transfer and Active Switching Matrix (ASM)

2

I'm not familiar with the other Genesys product lines. PureCloud Outbound dialing modes are documented here: https://help.mypurecloud.com/articles/dialing-modes/. If you're looking for general information on PureCloud, try the PureCloud Community Forum. This forum is specific to PureCloud APIs and customizations.

3

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