Automatic Survey for voice application

sandrokan77 · January 21, 2020, 5:01pm

Hi all,
it's possible to invoke a Voice Survey automatically when agent close the voice interaction? we need to know if it's possible to transfer a voice interaction to a specific flow when agent close the voice interaction.

We need a specific action script on customer side in that case?
BR Alessandro

tim.smith · January 21, 2020, 5:32pm

No, PureCloud only offers web surveys. See this recent post for discussion of voice surveys: https://developer.mypurecloud.com/forum/t/agent-evaluation-after-work/6896/2

system · February 21, 2020, 5:32pm

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