Automatic transfer after a call

Genesys Cloud Applications Architect
1

good morning,

has anyone found a way to transfer a call to another number once it has ended?
the idea is that the employee doesn't have to take any manual action to transfer the call

thank's in advance

2

Once the customer has disconnected, they can no longer be transferred. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

4

I'd actually like there to be a survey at the end of the communication via a transfer

5

I'd actually like there to be a survey at the end of the communication via a transfer

6

Hello,

It is not possible at this time.

There seems to be a feature in development related to this use case. You can follow it on this Genesys Cloud Idea: Genesys Cloud Ideas Portal

Regards,

7

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.