We have an inbound call flow that is integrated with a survey bot built in AWS Lex V2 and I built a button that can transfer to this. I am looking to automate this so we do not have to rely on agents to transfer to this flow.
What you are looking for is the much anticipated "Post Disconnect" feature, due out for release in most regions over the next few weeks: Genesys Cloud Ideas Portal
Documentation can be found here: Set Post-Flow action - Genesys Cloud Resource Center
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