Blind transfer to ivr

[marisa.grasso]

Hi,

I am using the conversations API to make a blind transfer to a IVR. I am using the following endpoint:

POST
/api/v2/conversations/{conversationId}/participants/{participantId}/replace

with the following body (in {ivrId} I place the ID of the IVR).

{
   "address": "{ivrId}"
}

It doesn't seem to work, when I send the request from the Genesys API Platform, I get the message 'no routes found'.

My question is, it it possible to blind transfer to a IVR instead of another queue or user? And if so, am I doing it right as above?

Thank you!

[Jerome.Saint-Marc]

Hello,

If your Architect flow is defined in a Call Route with some assigned inbound numbers, you could perform a transfer with address containing the number/DID.

Or you can also use a format as described in this post, referecing the flow via its name - See this post: Transfer to flow from agent script - #2 by Anton_Vroon

Regards,