Block Guest Users from Web Messaging in Genesys

Web Messaging
1

Hello Dev Team,

Wishing you are well.

Please just checking if its possible to block/disconnect specific inbound Guest users on Web Messaging? Recently we have been getting repeated abusive/spam users interacting with the Web Messaging widget.

Would we use custom attributes (participant data) or any other recommended way please?

Thanks and regards,
Anthony

2

Hi - one possible approach to explore would be to store unique identifiers of the session (from Message.JourneyContext.) in a Data Table, once you detect abusive pattern, then check that Data Table in your Inbound Message flow for returning users (Message.IsNewConversation > false).

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