Block hold/resume button on call control

1

Hi team,

We have a requirement from client to block hold/resume button in Geneyss purecloud call control. Kindly anyone tell how can we do this.

image

Thanks,
Magu

2

Hello,

As far as I know, it is not possible to hide or block the hold/resume call controls.
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/

For questions related to features and configurations, I would suggest to raise your questions on the Genesys Cloud CX Community forum.

Regards,

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.