Is there anyway to generate summary of the messenger bot and the customer integration?
Basically I have created a digital bot flow, in that flow there are some exchange of things between the bot and the customer and then later a Agent involvement is there and in screen pop, I want to display a short summary of bot and customer interaction.
Few things I already figured out:
1 - yes agent can go through the previous message but still I need a short summary.
2 - store the user inputs in variable and then appending those things show that variables this also I have done and its working fine.
3 - Final summary I know but I am talking about start conversation of bot.
But my target is to create a auto summary of bot and customer is there any nuanced thing we can try, can anyone help me on this?
let me know if you need more information!
Thank you