Good afternoon,
I have integrated Dialogflow in Purecloud and created a call flow in Architect; However, when selecting in the flow, the Dialogflow agent and indicating the attempts, it is not responding to the programmed responses (hang up or transfer) that I have indicated in Google Dialogflow.
What can I be doing wrong or what is I forgetting?
Could you indicate a link where there is an example of creating a Dialogflow bot that is then being used in an Architect flow?
Thank you.