Bot - Dynamic List in Multi-Slot Collection

Genesys Cloud Applications
1

We are needing to collect two slots in a single Intent utterance (City & State). The goal is to accomplish this in only one turn.

For what we are trying now, State is a fixed list, and city is a dynamic list based on the state identified. We can populate the possible cities by looking up the state in a table, but we first need to identify the state. We can save this utterance as a variable.

I do not see a way to collect both at once successfully in the Intent due to the city being dynamic. I also do not see a way to simply re-use the same utterance in an "Ask Slot" block to fill in the city after collecting the Intent utterance without using another turn.

Any ideas?

Thanks,
Jeff

2

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