I'm pretty new to Genesys DialogEngine Bot flows
If this question belongs somewhere else please let me know.
Is there anyway to set slot confirmation when the customer fulfills the slot as part of the ask for intent step?
Under the Ask for Intent Action, we put the Ask for Slot Action.
And when that intent triggers, the slot is asked for and we can set Confirmation to Always.
However if as part of the intent the customer provides the slot information without being prompted, it doesn't do the confirmation part, since the slot is already filled it skips the Ask for Slot action.
Example purchasing different colored bikes, where the color is the slot and the intent is purchasing the bike.
Ask for Intent Action
Customer says I would like to buy a Red bike
At this point it skips the Ask for Slot step under this intent as the Color slot has been fulfilled.
So no confirmation done.
If the Customer instead said
I would like to buy a bike
Then the ask for slot step kicks in and asks the customer what color bike
The customer might then say red
If Confirmation is set to "always" then the bot might ask something like
The color you have chosen is red is that correct?