Bot flow validation error while using Genesys TTS

Genesys Cloud Applications Architect
1

Hello. I've created a bot flow with and when I call it from Inbound flow I'm getting below error. Can't we call bot flows from Inbound flows?

The 'Bot Flow' action cannot be used when a flow supported language is configured to use the 'Genesys TTS'text to speech engine. Please change the text to speech engine configuted on the following langiage: English(en-us)

2

Hi
My understanding from encountering the same issue is that you must use an alternative TTS rather than the out of the box Genesys TTS.

Kind Regards

3

Please review these docs Test a Genesys Dialog Engine Bot Flow - Genesys Cloud Resource Center and note point #3 and #4.

You can use the "Genesys Enhanced TTS" or any 3rd party TTS provider from the AppFoundry to be used in Bot Flows.

4

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