Bring Lex details into PureCloud script

[MarianOConnell]

Hi,

I have set up a Lex IVR bot and integrated it with my PureCloud.
Is it possible to gather the information Lex picks up and output it in a Script that pops to the agent when the call is eventually transferred to an agent?

The aim is to get the bot to gather initial info from the caller and eventually transfer it to an agent via the script.

Thanks, Marian

[MelissaBailey]

1. Add input variable(s) to your script.
2. In the flow, assign variables to the call lex bot action intent's output slots.
3. Pass the variables to the set screen pop action's inputs
   
   
   

Script input and output variables - Genesys Cloud Resource Center

Set Screen Pop data action - Genesys Cloud Resource Center

[MarianOConnell]

I had been trying with the Get/Set Participant Data incorrectly. Your suggestions worked, thanks very much Melissa!