Bulk Delete Default Phone of Agents

[Judy_Faye_Dela_Serna]

Hi Guys,

Is there a way bulk delete default phones assigned to our agents so that they won't get phone calls even if they're offline?

Thanks in advance.

[Zino_Onokpise]

Hi Judy_Faye_Dela_Serna,

Currently there is no option to perform a bulk delete. If you would like to suggest this feature kindly visit our ideas portal

[Judy_Faye_Dela_Serna]

Thanks Zino,

Any sample scripts that I can use to bulk remove them?

[Zino_Onokpise]

Hi Judy,

No, I don't believe so.

[Judy_Faye_Dela_Serna]

Thanks Zino. How about an API/script to run the list of the agents that has default phone assigned to their profiles?

[Zino_Onokpise]

Hi Judy,

Our Bluprints provide detailed instructions and open source code repositories to assist custom integrations with third-party products and complex solutions within Genesys Cloud. I'm not aware of any scripts to perform your specific task but it will be worth taking a look at existing blueprints for insight!