Good morning,
Is it possible to perform an ewt calculation by percentages of two different queues? Can you help me?
Thnx
Hello,
I am not sure I understand your question. Can you provide more details? Here is the endpoint for getting the EWT of a queue: https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-routing-queues--queueId--estimatedwaittime
Best
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