Hello Team,
I have a condition where in If the call is connected less than 15 secs it should be made as callable again in Outbound campaign.
Could you please help me in how to configure call duration in Architect to acheive this?
I think the normal way to make a contact callable would be via call rules based on the wrap up code of the call. However, the Genesys Cloud Community Forum is a better place to ask general setup and configuration questions, like campaign configuration advice.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.