Call flow lookup the presence before the call goes to that agent user

Has anyone setup a call flow that will lookup the presence of the agent the call is for.
If the agent is not idle, I want the ability for the customer to press 1 to leave voicemail for the agent or hold to speak to next available agent in the queue.

At the moment all direct calls are via a queue and we have preferred agent routing setup .

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.