Call Rule schedule

[DanielG1]

Hello guys.

Need some help or guidance.

I have created a rule to reschedule outbound campaign contact in case of wrap up code selection. I mean, agent selects wrap up code "X" and the call rule do a schedule record in "N" minutes. In this case the reschedule is done to next day, 24 hours.

Is there a way to know the date of the wrap up code selection? Main purpose is the reschedules on Friday should be done to 72 hours later.... to not have all interactions waiting on Monday morning.

Regards!

I tried with the API method --> /api/v2/date and i can not see way to return the current day.
I also tried with "http://worldtimeapi.org/", i´ve created the data action, and it works fine, but it is not working in call rule.

[Jason_Mathison]

There is an open idea for adding datetime support to data actions, you can add your use case and vote on it here:
https://genesyscloud.ideas.aha.io/ideas/OP-I-337

As to the call rule not working, the only suggestion I have is to test it out with data actions that return a string as well as a number, in case one of those data types isn't really supported. If that doesn't clear things up, please open a support case to investigate.

--Jason

[DanielG1]

Voted, tnx for the information.