Call Stuck interactions

[hari12chandran]

Hi Team,

Is there a way to check the call stuck interactions on the Genesys with out a interactions ID?

[jacobshaw]

Hi @hari12chandran
Using the interactions view, you can filter the interactions by a variety of interaction details, including whether the conversation has ended and conversation duration.
See the docs for more

Interactions view - Genesys Cloud Resource Center

[jacobshaw]

Or if your goal is to disconnect the interactions, see my response to your other post:

Agent Stuck in interactions for more than 4 Days

Hi @hari12chandran To get interactions including an agent that have not been disconnected, you can use a Conversation details query (POST /api/v2/analytics/conversations/details/query) with a request body like: { "interval": "2022-10-22T04:00:00.000Z/2022-10-27T04:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [ { "type": "or", "predicates": [ { "type": "dimension", "dimension": "use…

[hari12chandran]

@Agent Stuck in interactions for more than 4 Days

onversation details query (POST /api/v2/analytics/conversations/details/query) with a request body like: { "interval": "2022-10-22T04:00:00.000Z/2022-10-27T04:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [ { "type": "or", "predicates": [ { "type": "dimension", "dimension": "use…

Thanks, can you tell me how do i use the above filters ?I hope its on API, but I'm new to this platform - my apologize

[jacobshaw]

Yes, using the API resource POST /api/v2/analytics/conversations/details/query you add the filters to the request body, following the format I gave in the other post.
You can test this out and make live API calls with the Analytics query builder