Call to group by another number

Platform API Java SDK
1

Hi team

When calling a user in the same Genesys Cloud
At the following URL, It is said that you can make a call with the group's phone number.
Is it possible to make a call to group with another number?

Regards,

2

Hi Soichi,

I assume you're asking if a group can have multiple phone numbers. That doesn't appear to be possible.
General product questions are best suited at the community forum. This forum is more suited to API and integrations questions.

3

Hi ronan watkins

Thank you for your reply.
Sorry to unclear my question.

Now I use another production(AVAYA).
I am using multiple kind of numbers(phone number or VDN or agentID or station).

So in Genesys, I understood that I can call group by phone numuber, it there another kind of number to call it?

Thank you to let me know community URL!
I will use it after getting Genesys account.

Regards,

4

Hello,

As Ronan mentioned, the Genesys Community forum is best suited for questions related to features and configuration.

Regarding your question, you can assign a DID number (DNIS) or an Extension number to a group (one number).
You can also create an Architect Inbound Call flow which will transfer the call to a group using the Transfer to Group action (and load the flow on one or more DID numbers). This would be more or less the equivalent of a VDN.

Regards,

5

Hi Jerome Saint Marc

Thank you for your reply.

I understood for your detail explain.
Thanks!

Regards,

6

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