Callback action when an Agent call ends

Platform API Java SDK
1

Hello,

Is there a way to automatically invoke a callback action to an external API once an agent finishes the call with a caller? Something similar with the Script's "Page Load Action"? like a "Page Close Action"?
In our use case, we need to be informed once the agent ends the call with the caller in order to proceed with additional actions.

Thank you,
Nikos

2

Hi,

It appears your request is similar to this post from last year. I'd recommend posting your use case on this idea in order for that feature to be prioritized: https://genesyscloud.ideas.aha.io/ideas/PCV-I-42

3

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