Callbacks - RoutingFlags

[nlopez-gns]

Hi,

We are currently using the endpoint /api/v2/conversations/callbacks

We need to know what are the available options for the RoutingFlags field

Thanks

[Eos_Rios]

The only flag I've seen defined is AGENT_OWNED_CALLBACK;

Creating agent-owned callback through API?

@TimoV @Adrian_Santamaria The functionality was released via the API, but the guide to document it is still in progress. It should be out soon. In the meantime, here's how to do it: Create a callback using POST /api/v2/conversations/callbacks as you normally would, also setting the scoredAgents and routingFlags properties. Your request should look something like this: { "routingData": { "queueId": "00000000-0000-0000-0000-000000000000", "scoredAgents": [ { "agent": { …

[tim.smith]

@nlopez-gns please open a case with Genesys Cloud Care to report the missing documentation for the flags.