Campaign Callback (Contact with multiple numbers) - Restart from the first number

Genesys Cloud Applications
1

Hi Forum,

Is it possible to schedule a CMB (via rules or limit attempts) and have that CMB start processing the contact again from the first number (WITHOUT RECYCLE)?

example of how it works now

  1. Call TEL1: NO ANSWER
  2. Call TEL2: NO ANSWER
  3. Call TEL3: NO ANSWER
  4. Call TEL4: NO ANSWER + Scheduling CMB
  5. CMB TEL4

example of what I would like to do:

  1. Call TEL1: NO ANSWER
  2. Call TEL2: NO ANSWER
  3. Call TEL3: NO ANSWER
  4. Call TEL4: NO ANSWER + Scheduling CMB
  5. CMB TEL1

Thanks
Sergio

2

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