Hi,
I try to start a campaign but when i do it, it's end immediately. The status of campaign seems to be completed but without making any calls. Why is this happening?
Hello,
If you have questions about configuring and using the base product, those questions should be directed to the Genesys Cloud Community Forum or opening a case with Genesys Cloud Care.
This forum is for API and customization discussions.
Still, just to share two possibilities that come to my mind. It may not be the reason of your issue as I don't know what you have configured.
Assuming you are talking about a Predictive/Progressive/... campaign (not Preview).
a) Download the Contact List after your campaign has finished processing (Export the csv and download it)
The reason of failure to dial can possibly appear.
As an example, if your Contactable Time Set was incorrectly set (and none of the records match the proper timezone/period in which calls should be generated).
b) If you are using BYOC Cloud option (to connect SIP Trunks to your org), and possibly with PureCloud Voice as well (I didn't try it so not sure), set "Dialing Group" to "Site" (and not to "Edge Group") and "Site" to "to the proper site (in your Campaign configuration)
Regards,
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