I want to know that how many number of interaction detail attribute we can use at a time? also can we use custom attributes as well in interaction details?
Customize interaction details - Genesys Cloud Resource Center (mypurecloud.com)
Synchronize interaction attributes with Salesforce activity records - Genesys Cloud Resource Center (mypurecloud.com)
The entire conversation object has to stay below 2 MB. This includes all participant and segment data, of which custom participant attributes contribute to. There is not a specific limit on the number of attributes or the values you can set.
Thank you tim for your response.
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