We have client app widget with click to call functionality, and I was wondering if it would be possible to activate the Interactions panel programmatically, once our app has initiated call and got HTTP 200 back from the API?
It would be convenient if the user would have the interaction created activated automatically, without clicking the Interactions panel manually.
Hello,
Unfortunately, at this time, it is not something available in the Client App SDK.
As you have probably seen already, the Client App SDK will only allow to request the Interaction details to be displayed.
I would suggest to request a new feature and share your use case at https://genesyscloud.ideas.aha.io/
Regards,
Thanks. Actually there's already an idea on the topic: https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-1240 ... I should have checked that first.
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