Can mobile breakpoint be set for web chat widget?

jluncford · March 25, 2022, 7:45pm

Are we able to modify the mobile breakpoints for the web chat widget? We see in the browser that an iPhone XR size phone is too large to trigger the mobile screen takeover widget.

Thank you,
Janice

jluncford · March 29, 2022, 3:54am

Any thoughts on this?

tim.smith · March 29, 2022, 8:58pm

@jluncford What version of chat are you using: Web chat 1.1, web chat v2, or web messaging? Each product has a unique set of customization options.

jluncford · March 29, 2022, 9:49pm

Tim,

We're using web chat v2

Janice

tim.smith · March 29, 2022, 10:02pm

v2 has support for specifying mobileModeBreakpoint: App - Genesys Documentation

jluncford · March 29, 2022, 10:03pm

Thank you , I missed that. I appreciate you taking the time to look.

Janice

system · April 29, 2022, 10:03pm

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