Can we change the summary template for Conversation summary in Agent Copilot ACW

1

Hi Guys,
I am using Agent Copilot to summarize the conversation in the ACW. But I want this summary of the conversation in some specific template . Can we customize the prompt for the LLM so that it will return the summary in the defined format ?
Also, can we change this as per the Copilot i.e. different summary template for different queues/copilots ?

1 Like
2

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.