Hello, team.
I was wondering if there is any option available in Genesys Cloud to configure working (business) hours for a specific queue.
Like, agents waiting in a certain queues get calls only during business hours, and when it's on lunch time, customers hears a pre-recorded audio indicating the service is not available at the moment.
I have looked into the queue configuration, and could not find any.
Do you have any ideas?
Thank you