Canned response just first name

1

Hello
When using canned response in messenger, {{AGENT_NAME}} it returns agents full name but If I want to just show agent's first name then what Substitute should be used.
The main question is it even possible the just pass firstname as substitute or only full name can be shown?

2

Here are the list of variables available for substitution in an canned response: Substitutions overview - Genesys Cloud Resource Center.

Maybe try to have the user setup an alias and use the {{AGENT_ALIAS}} instead of {{AGENT_NAME}}

3

I already went through this resources but isn't there any other options than this that I can try?

4

I'm afraid those are the only variable substitutions we have available for canned responses.

5

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