Canned Responses have extra new lines

[Artur_Dishunts]

When you click Send button the content gets some new lines

When I copy and paste the text from the canned response pane to the input box and press send, it works fine.

I have tried all message types and they all have the same issues.
What is the issue?

[David1]

Hi Artur,

I couldn't reproduce the issue.
Would be good to raise this via Genesys Care.

Thanks

[MPandian]

Hi Artur,

Can you also please provide the exact text (as it is in the API) of the sample response in your screenshot? That should help investigate as we aren't able to reproduce it.

Thanks,
Marudhu

[Artur_Dishunts]

Below is the text
"Here is some lorem ipsum for a test paragraph return. >Here is some lorem ipsum: is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularized in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.."

[Roland_Porcio]

Hey Artur,

Can you copy the source code of the canned response? So we can try out exactly the same CR in our test environments.

In order to do that, you can open the source code editor from the canned response editor toolbar.

And then you can copy the content of the editor and paste it here.