Cannot get interaction history

[dsize]

Hi there ,

I recently started to work with getting Genesys Data to perform further analytics.

Generation of the token works perfectly.
Also, I manage to acces to roles (api/v2/authorization/roles) or users (api/v2/authorization/roles) info without any issue.
I am facing a 404 however, when I try to get the interaction history (/api/v2/ucs/interactions).

Is it possible that the URL for getting the interaction history data has changed and was not updated in the resource documentation? (Link to the documentation : Documentation:HTCC:API:CHInteractionResource:8.5.2 - Genesys Documentation)

Thanks a lot for the help

[tim.smith]

@dsize

Is it possible that the URL for getting the interaction history data has changed and was not updated in the resource documentation? (Link to the documentation : Documentation:HTCC:API:CHInteractionResource:8.5.2 - Genesys Documentation)

It looks like you've inadvertently wandered into some documentation for another product, Genesys Engage. This forum and the /api/v2/authorization/roles resource you mentioned first are part of Genesys Cloud. The exhaustive list of endpoints in the Genesys Cloud Platform API is found here: https://developer.genesys.cloud/devapps/api-explorer.

[tim.smith]

You're probably looking for analytics: https://developer.genesys.cloud/analyticsdatamanagement/analytics/

[dsize]

Thanks a lot for the quick answer Tim !
Analytics looks like being providing aggregated results and metrics, as well as some details if we furnish the id of a conversation, agent etc.
What would be the best endpoint to fetch all the interaction history data as presented in the wrong page I sent?