Cannot modify existing "Notes" on the right column of agent interface

[Mostafa_OUDDERHEM]

Hi,

During an outband Campaing started, the agent schedule Callback when he cannot reach a contact

then he write a note for this contact (on the right column of the Purecloud agent interface "Notes"),

If this contact call back the agent before the scheduled time (inbound call), his informations appears automatically to the agent with the note that was entered previously, however, the agent cannot open this note and update it

Do you know if this is possible ?

Thank you in advance

[tim.smith]

I think you're talking about ACW Notes, not anything in a script. Questions about the base product are best suited for the PureCloud Community Forum.

[Mostafa_OUDDERHEM]

Yes correct, ACW notes, Ok I will post it

Thank you Tim