Hi,
When I am starting the webChat, the chat is getting connected but when the screen share is requested and the user accepts the screen share request, the agent sees a blank screen and then the screen share ends automatically. When I checked my console, I am getting the errors put below:
Cannot read property 'requestContent' of undefined
core.js:4002 ERROR TypeError: Cannot read property 'getNodeId' of undefined
at n. (jsapi-startSharing-40c37917.js:297)
at n.r.emit (cobrowse-jsapi-v1.js?deploymentKey=pdUh8rwOpE5ZoHpaNbTjwme7NxWFGzX9:31)
at d (jsapi-startSharing-40c37917.js:128)
at n.handleCobrowseEvent (jsapi-startSharing-40c37917.js:128)
at n.handleCobrowseEvent (jsapi-startSharing-40c37917.js:147)
at l.e (jsapi-startSharing-40c37917.js:127)
at l.r.emit (cobrowse-jsapi-v1.js?deploymentKey=pdUh8rwOpE5ZoHpaNbTjwme7NxWFGzX9:31)
at t (jsapi-startSharing-40c37917.js:125)
at u.s.processCobrowseEvent (jsapi-startSharing-40c37917.js:125)
at b (jsapi-startSharing-40c37917.js:125)
defaultErrorLogger @ core.js:4002
push.../../node_modules/@angular/core/fesm5/core.js.ErrorHandler.handleError @ core.js:4050
next @ core.js:26759
schedulerFn @ core.js:23735
push.../../node_modules/rxjs/_esm5/internal/Subscriber.js.SafeSubscriber.__tryOrUnsub @ Subscriber.js:194
push.../../node_modules/rxjs/_esm5/internal/Subscriber.js.SafeSubscriber.next @ Subscriber.js:132
push.../../node_modules/rxjs/_esm5/internal/Subscriber.js.Subscriber._next @ Subscriber.js:76
push.../../node_modules/rxjs/_esm5/internal/Subscriber.js.Subscriber.next @ Subscriber.js:53
push.../../node_modules/rxjs/_esm5/internal/Subject.js.Subject.next @ Subject.js:47
push.../../node_modules/@angular/core/fesm5/core.js.EventEmitter.emit @ core.js:23719
(anonymous) @ core.js:26278
push.../../node_modules/zone.js/dist/zone.js.ZoneDelegate.invoke @ zone.js:391
push.../../node_modules/zone.js/dist/zone.js.Zone.run @ zone.js:150
push.../../node_modules/@angular/core/fesm5/core.js.NgZone.runOutsideAngular @ core.js:26215
onHandleError @ core.js:26278
push.../../node_modules/zone.js/dist/zone.js.ZoneDelegate.handleError @ zone.js:395
push.../../node_modules/zone.js/dist/zone.js.Zone.runTask @ zone.js:198
push.../../node_modules/zone.js/dist/zone.js.ZoneTask.invokeTask @ zone.js:498
invokeTask @ zone.js:1693
globalZoneAwareCallback @ zone.js:1719
Can you please look into the errors and let me the know the reason behind it?
Thanks,
Shruti