Captcha visualization in cobrowse session

Genesys Cloud Applications
1

Hi
we have this beahaviur during cobrowse session: if on the page there is a captcha, this isn't displayed on agent views in Gcloud.

there is some limitation in cobrowse's dom document about captcha?

anyone exeprienced it?

thanks
Luca

2

Hi Luca - possibly the captcha is rendered in a separate iFrame, which would explain why it's not rendered by Co-browse.

3

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