Change background color based on status in embedded framework

Genesys Cloud Integrations Embeddable Framework
1

Hello,

Is there any way to display the status box of the embedded framework in a different color depending on the current presence status? For example, showing green if Available or red if Busy, instead gray for all.

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Note: I have already reviewed the theme configuration documentation for the embedded framework here https://developer.genesys.cloud/platform/embeddable-framework/configMethods/themeObjectSettings and there doesn’t seem to be a way to do this.

Regards.

2

Please, Can I get a response on this?

Thanks.

3

Hello,

There is unfortunately no available capability/configuration in the embeddable framework setup allowing what you're describing.
You can request new features and share your use case on the Genesys Cloud Ideas Portal.

Regards,

4

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