Estimates I require your help I have the following behavior, the client's operation for chat is until 6pm after this the interactions do not enter I have several interactions that entered the ACD before 6pm and were not attended by agents, I understand that these interactions At 10 o'clock they disconnected but in this case it was not like that and they continued until the other day, something I saw in the 3 interactions is that the client wrote about 10pm, I would like to know if this restarts this time of 10 hours and why I do not know I disconnect at 10 am, I appreciate if you can help me with this behavior.
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